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Highlights from the Salesforce Summer 2017 Release

Iva Karcevski | June 14, 2017 

Salesforce has released its 53rd Salesforce Release – the Summer ‘17 Release – packed with over 300 new and exciting features! Released to all Salesforce customers on June 9th, it has something for everyone!

The Summer ’17 release allows you to work faster and smarter with expanded Lightning productivity benefits and Einstein intelligence. Here is a summary of some of the top new features for Sales, Service, Marketing, and Community Clouds. To see all the new features, download a preview of the Summer’17 Release.

Sales Cloud

  • Lightning for Gmail
  • Lightning Dialer Voicemail Drop
  • Sales Cloud Einstein Automated Contacts
  • Lightning Contact Hierarchy
  • Lightning Report Builder

Learn more.

Service Cloud

  • Lightning Service Console
  • Lightning Service Setup
  • Snap-ins for Lightning Communities
  • Field Service Lightning Preventative Maintenance
  • Field Service Lightning Parts Requests and Transfers
  • Lightning Report Builder

Learn more.

Marketing Cloud

  • Social Studio Einstein Vision
  • Pardot Engage Team Reports
  • Salesforce DMP Einstein Segmentation
  • Marketing Cloud Mobile App User Management
  • Social Studio Command Center Sales Leaderboards

Learn more.

Community Cloud

  • Lightning CMS Connect
  • Service Console Lightning Community 360 Service Community Scorecard
  • Lightning Global Notifications
  • Einstein Feed Search

Learn more.

For Sales Professionals

Sales professionals get greater productivity benefits with the new Gmail integration with Lightening. They can work and close deals even faster with the new Lightening Dialer and Voice Mail Drop integration, as well as new Lightening tools to automate contacts integration with Salesforce.

For Service Professionals

The expansion of Lightening integration makes it easier for agencies to deliver great customer service. The new Lightning Service Console improves agent productivity with new UI shortcuts and tools. Service Cloud set up and integration with other services (like Knowledge and Communities) is now faster and easier.

For Marketers

Expansion of Einstein integration to Social Studio and Salesforce DMP allows marketers to get smarter about their brand and data.  Customers can better understand their brand through visual listening of images with Social Studio Einstein Vision.  Customers can easily visualize all of their data with Salesforce DMP Einstein Segmentation.

For IT Professionals

Expanded Lightening features help Admins and Developers integrate and manage App services across the Salesforce Platform, providing near real-time response to business and employee interactions. New Lightning Data Service enables developers to build Lightning components faster and easier without APEX or SOQL.

Learn more about the Summer’17 Release.

Contact ListEngage

If you need help navigating your way through the new features, contact ListEngage. We’ve been a Salesforce consulting partner since 2003 and can help answer any questions you have.

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Iva Karcevski

Iva Karcevski | Digital Marketing Specialist

Iva Karcevski is a Digital Marketing Specialist at ListEngage. She has a degree in Marketing and is certified in Google Analytics and AdWords. Iva has specialized in marketing for small businesses with an emphasis in branding, website development, and social media. Iva is also a photographer and is passionate about design and imagery. She also creates and curates content and writes articles for ListEngage and several of its clients. Her main focus at ListEngage, however, is managing the company’s social media marketing.