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Team Spotlight – Carlos Monney, Technical Lead

Lynette Rambo | November 3, 2015 

If you ask ListEngage Technical Lead Carlos Monney what his hobbies and interests are, you’ll probably get an answer that primarily involves food.  All types of food.  In fact, some of his best Thanksgivings have involved nothing but wine and chocolate.

A “foodie” who was born in Costa Rica but has lived over half his life in “Joisey” (New Jersey), Carlos is an aficionado of many styles of cooking.  He’s particularly fond of Confit de Canard – a French dish that uses the whole duck and cooks it in its own fat after being salt-cured for hours.

Carlos has been part of Team ListEngage for four years. While he is experienced in all aspects of the Salesforce Marketing Cloud, his primary areas of expertise are data, analytics, and problem solving. Having worked with clients like Epic Games, Universal Studios Hollywood,, Blue Buffalo, Tea Party Patriots, Generation Tux, and Brooklyn Public Library (to name a few) he’s had plenty of opportunities over the years to flex his tech muscles and deliver some outstanding products and solutions.

The Philosopher

When asked what he loves about working for ListEngage, Carlos replied, “The simple answer is Altaf, our CEO.  He genuinely cares about every single one of us – a smart guy with a great heart, and it rubs off on you.”

Carlos also appreciates the day-to-day challenges and solving problems while strengthening client relationships.  Reflecting on the challenges he’s seen over the years, he revealed, “I love being able to tell a client, ‘Let not your heart be troubled. We will figure it out!’ And, then being able to deliver the solution.”

The company philosopher, one of Carlos’ themes for life is to, “See life for what it is, rather than what it is not. After all, life puzzles are only excuses to train one’s mind.

The Most Challenging Project

Since Carlos loves a challenge, he wasn’t disappointed with an auction company who provided him with 7 million customer records that needed to be cleaned up before they could start emailing. The records were very messy and required a complete restructuring so that Carlos could write queries that wouldn’t time out while segmenting the data. He began by working with the client to understand how the data was being used, the various sources generating it, and what the future use needs would be. After three weeks of intense “data talk” and elbow grease on both the ListEngage and client sides, the auction company had clean data that could be segmented and used for targeted email marketing.

Getting Personal

Carlos recently moved from New Jersey to Cary, NC – a town in which he has become very involved. He currently serves on Cary’s Information Services Advisory Board. He also volunteers for Carolina Creative Center, a non-profit that promotes the reuse of discarded art materials through their thrift shop and educational programs. The Center provides a unique place for artists to discard reusable items in a way that respects the environment and enhances the arts in their community. Another topic close to his heart is helping stop hunger. But, probably the most passionate volunteer work he’s ever done was working to raise awareness for Multiple Sclerosis (MS).

While living in New Jersey in 2012, Carlos’s wife, Caroline, passed away due to complications from MS. She was 30 years old and had been battling the disease for 7 years. Carlos said this was the hardest time of his life. Not only physically and mentally but financially, as well. MS broke their hearts and wallets, depleting all of their assets – 401K’s, credit cards, and more.

“Even though I don’t believe money buys happiness,” Carlos remembers, “If we had had the money and resources we needed at that time, it would have given my wife a more comfortable life. There were times we needed money for medicine, rent or food. We were completely broke.” Caroline had Secondary Progressive MS, which continually attacks the brain and spinal cord. According to Carlos, she went from a 6-foot tall marathoner to a frail 87-pound woman who could no longer move or talk and was too weak to eat.

About Multiple Sclerosis

According to the National Multiple Sclerosis (MS) Society, MS involves an immune-mediated process in which an abnormal response of the body’s immune system is directed against the central nervous system (CNS) – comprised of the brain, spinal cord and optic nerves. Within the CNS, the immune system attacks myelin — the fatty substance that surrounds and insulates the nerve fibers — as well as the nerve fibers themselves. The damaged myelin forms scar tissue (sclerosis), which gives the disease its name. When any part of the myelin sheath or nerve fiber is damaged or destroyed, nerve impulses traveling to and from the brain and spinal cord are distorted or interrupted, producing a wide variety of symptoms.

Managing MS is an ongoing process, beginning with the very first symptoms and continuing throughout the disease course. The disease happens to families, not just individuals. To find out more, visit the Resources & Support section of the National MS Society’s website.

Boring Outside of Work?

Carlos considers himself pretty boring outside of work, but those of us who know him would probably disagree. Who doesn’t love a guy who paints, loves billiards and gaming, rides a motorcycle and has a 10-year-old Sharpei-Shepherd named Cooper the Dawg for a best friend?

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Lynette Rambo

Lynette Rambo | Marketing Consultant

Lynette Rambo is a Salesforce Certified Marketing Cloud Consultant, Administrator, Email Specialist, and Trainer. She has worked in marketing and communications for more than 20 years and with Salesforce Marketing Cloud since 2012. As a Marketing Consultant and Trainer for ListEngage, Lynette helps clients learn Marketing Cloud functionality, email marketing best practices, and effective campaign management. She also works with the Salesforce CRM and connecting Sales and Marketing initiatives. You can contact Lynette at